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Legal
Terms of Service & Service Level Agreement
Last updated: August 11, 2026 · Master terms summarized for website visitors. Binding terms appear in executed MSAs/SOWs.
Agreement overview
By using this website you agree to these terms. Professional services are governed by a Master Services Agreement (MSA) and Statements of Work (SOW).
Services
Solvibz provides software, cloud, security, and consulting services as described in each SOW. Website content is informational and not a binding offer.
Acceptable use
You may not misuse the site, attempt unauthorized access, or submit unlawful content via forms.
Intellectual property
Site content belongs to Solvibz or licensors. Client work product ownership is defined in the MSA/SOW.
Service Level Agreement (summary)
Support hours
Standard support: Monday–Friday 09:00–18:00 local business hours unless an SOW specifies 24/7 coverage.
Response targets (Enterprise / Dedicated)
- Severity 1 (production down): 1 hour response
- Severity 2 (major degradation): 4 hours response
- Severity 3 (minor): next business day
Credits
Service credits, if any, are defined exclusively in the signed SLA schedule—not on this page.
Limitation of liability
To the extent permitted by law, Solvibz is not liable for indirect or consequential damages arising from website use. Service liability caps are set in the MSA.
Governing law
Unless an MSA states otherwise, these website terms are governed by the laws of the State of Texas, USA.
Contact
legal@solvibz.com · hello@solvibz.com